1. For the purpose of these General Terms and Conditions, ‘Smart Translate’ hereinafter refers to Smart Translate. These General Terms and Conditions are applicable to all assignments for translation and/or related services, accepted by Smart Translate and the Customer unless otherwise agreed in writing or required by law.
2. By using the app, service or website, you agree to the privacy practices described in this policy.
3. This app respects and protects the privacy of all users who use the service. In order to provide you with more accurate and personalized services, this app will use and disclose your personal information in accordance with this Privacy Policy. However, this application will treat this information with a high degree of diligence and prudence. Except as otherwise provided in this Privacy Policy, this application will not disclose or provide this information to third parties without your prior permission. This app will update this privacy policy from time to time. By agreeing to this Application Services Use Agreement, you are deemed to have agreed to the entire content of this Privacy Policy. This Privacy Policy is an integral part of this Application Service Agreement.
1. Processing of personal data The data we collect depends on the context of your interactions with us, the choices you make (including your privacy settings), and the products and features you use. The data we collect can include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, advertising Identifier (IDFA), Android Advertiser Identifier, Network Card (MAC) address and International Mobile Equipment Identity (IMEI) Device model, terminal manufacturer, terminal device OS version, session start/end time, language location, Time zone and network status (WiFi, etc.) etc.
2. Anonymisation When processing (e.g. translating) documents, Smart Translate may – depending on the native language requirements – need to transfer the documents to a vendor based in a third country that has no adequacy decision. To be able to perform language service-related processing to a document (e.g. translate the content), the document must be in clear text and, as such, cannot be encrypted other than during the transfer. Therefore, before sending documents containing personal data to Smart Translate, the Customer must take responsibility for anonymising personal data in such documents or by other means ensure that the personal data can no longer be attributed to a specific data subject. This is particularly important if the documents are to be translated into a language of a third country with no adequacy decision or otherwise processed by a native language speaker of such a third country, since the local legislation of that country may be in direct conflict with EU privacy laws. Furthermore, Smart Translate may use CAT tools that store the content of the documents (including the personal data) in a translation memory specific to the Customer. If Smart Translate may not store the personal data from the Customer’s documents in translation memories or other databases as part of the processing, the Customer must anonymise documents before sending them to Smart Translate for processing.
3. Storage Smart Translate stores customer project files on our file servers for 7 years, after which they are deleted. Translation projects that are handled in the CAT tool Memsource are deleted from the tool after 2 years. The content of translation memories will be stored for as long as the Customer wishes us to store it. The content of Machine Translation engines consist of relations between uses of words in phrases used for algorithmic purposes. As such the linguistic assets used to train a Machine translation engine can never be retrieved from the engine.
4. Ownership The data stored in translation memories and other databases used for processing the Customer’s documents are the Customer’s data, and Smart Translate processes the data according to the Customer’s instructions.
5. Deletion If personal data needs to be deleted from translation memories and other databases, Smart Translate would either delete the entire translation memory and/or database, or charge a fee for filtering out the data, where possible.